At Rackit direct, we're not just about providing quality products; we're also dedicated to ensuring your satisfaction with every purchase. We understand that sometimes an item might not be exactly what you expected, and that's okay. That's why we've designed a returns policy that's as friendly and straightforward as our shopping experience. Below, you'll find clear steps on how to make a return, ensuring a smooth and worry-free process.
- Acknowledgement of Returns: We understand that returns may be necessary and aim to simplify this process.
- 30-Day Return Window: You can return any item within 30 days of receipt for a full refund, provided it remains in its original condition and packaging.
- Initiating a Return: Contact our customer service team with your order number and the reason for your return.
- Guidance on Return Process: We will assist you with the return process and advise on who is responsible for the return shipping costs.
- Refund Processing: Upon receipt and verification of the returned item's condition, we will issue a refund to your original payment method within 5-7 business days.
- No Exchanges Offered: We currently do not offer direct exchanges. For an exchange, return the original item for a refund and place a new order.
- Responsibility for Return Shipping Costs: We will advise if you are responsible for return shipping costs, except in cases of defective or incorrect items.
- Immediate Assistance for Order Issues: If there's an issue with your order, contact our customer service team immediately for support.
- Customer Inquiry Encouraged: If you have further questions or concerns about our returns policy, please feel free to reach out to us.
Thank you for shopping with us, and we're here to assist with any aspect of your return.